Erstattungsrichtlinie

1. Overview

This policy explains when AQPRO LIMITED ("Clodix", "we"), registration number 78622410, Room 511, 5/F, Ming Sang Industrial Building, 19–21 Hing Yip Street, Kwun Tong, Hong Kong, refunds subscription fees. It is part of our Terms of Service.

One policy, everywhere. Where the mandatory consumer law of your country or state gives you more than this policy does, that law wins and we will apply it without argument.

2. General position

Clodix is a digital service delivered immediately. From your first sign-in we run paid AI research and generation on your behalf, and those costs are incurred whether or not you publish the result. Subscription fees are therefore non-refundable, except in the cases set out below.

3. 14-day money-back guarantee

If you are a first-time subscriber, you can request a full refund of your first payment within 14 days of that payment, provided that:

• your account has generated no more than 10 articles
• you have not previously received a refund from us
• your account is not suspended and is not in breach of the Terms of Service
• you remove or unpublish content generated by Clodix from your website within 14 days of receiving the refund — the assignment of rights in that content under section 9 of the Terms is reversed when we refund the period that paid for it.

The guarantee covers the first billing period only, not renewals. It applies to whichever billing period you first bought — monthly, quarterly or annual.

Subscriptions that start with a paid trial (for example, $1 for 3 days). The 14 days run from the day you pay for the trial, not from the day the trial ends. A refund within that window returns both the trial fee and the first subscription payment taken when the trial ends. Articles generated during the trial count towards the 10-article limit, and the end of the trial does not start a new 14-day window.

4. Consumers in the EU, the EEA and the UK: right of withdrawal

As a consumer you normally have 14 days to withdraw from a distance contract without giving a reason, under the EU Consumer Rights Directive (2011/83/EU) and, in the UK, the Consumer Contracts Regulations 2013.

For digital services that start immediately, that right ends once performance has begun — but only if you expressly asked us to start and acknowledged that you would lose the right. Our checkout does not ask you for that waiver, so your withdrawal right is unaffected: tell us within 14 days of subscribing and we refund you in full within 14 days of being told, to the payment method you used.

We do not apportion the refund for articles already generated in those 14 days, and we do not charge you for the part of the service already supplied.

You do not need to use a form, but if you prefer one, any clear statement to info@clodix.ai saying you are withdrawing is enough.

5. Consumers in the United States

Your state and federal rights are unaffected by this policy. In particular:

• Automatic renewals. Under the federal Restore Online Shoppers' Confidence Act and state automatic-renewal laws — California's Automatic Renewal Law, New York, Oregon and others — we disclose the renewal term, the renewal price and the cancellation method before you pay, obtain your express consent to the recurring charge, send you confirmation, and let you cancel online in the same number of steps it took to subscribe. If we ever fail to do that and you are charged for a renewal as a result, tell us and we will refund that charge.
• Unauthorised charges. If a charge was made without your authorisation, report it to info@clodix.ai; we investigate and refund unauthorised charges in full.
• State consumer protection law. Nothing here waives a right your state gives you that cannot be waived by contract.

6. Consumers elsewhere

Consumers in every other jurisdiction keep every right their local law gives them, including rights that cannot be waived by contract. This policy does not limit them.

7. What we do not refund

• Renewal charges, where the renewal date and amount were visible in your account and disclosed before the renewal — subject to section 5 and to section 9.
• The unused part of a billing period after you cancel. Access continues to the end of the paid period instead.
• Dissatisfaction with rankings, traffic, indexing or conversions, none of which we guarantee.
• Dissatisfaction with the style, tone or quality of generated content, or a change of mind outside the windows above.
• Problems caused by your hosting, CMS, plugins or security tooling, or by a third-party platform changing its API, pricing or policies.
• Accounts terminated for breach of the Terms of Service.
• Purchases made through a reseller or partner — those follow that seller's policy.
• Credits and credit packs — see section 8.

8. Credits and credit packs

Credits are the units Clodix uses to meter generation. Your subscription includes a monthly credit allowance, and you can buy extra credits in a one-time pack.

• Credits have no cash value. They cannot be exchanged for money, transferred to another account or sold, and they are not a stored balance or a deposit.
• Credit packs are non-refundable once purchased, in whole or in part, except as set out in this section. The 14-day money-back guarantee in section 3 covers the subscription payment, not packs.
• Pack credits can only be used while your subscription is active. When your subscription ends, for any reason, unused pack credits are forfeited and are not refunded or paid out. If you subscribe again on the same account we may, at our discretion, restore them.
• The monthly allowance resets on your billing date and does not roll over, and an unused allowance is never refunded. If we refund a subscription payment, we may remove the credits that payment granted.
• Failed generations. When a generation fails for good, Clodix returns the credits it charged to your balance automatically. That is a credit back, not a refund of money.
• Consumers in the EU, the EEA and the UK. Our pack checkout does not ask you to waive the right of withdrawal described in section 4. You can therefore withdraw from a pack purchase within 14 days of buying it and get a full refund, provided none of that pack's credits have been used. Credits from your monthly allowance are always spent first, so a pack stays unused until the allowance runs out. Once any of a pack's credits have been spent, that pack is no longer refundable.

Nothing in this section limits the rights described in sections 5, 6 and 9, or a right that the mandatory law of your country or state gives you.

9. When the service fails

If a core function of Clodix is materially unavailable for a prolonged period, and we cannot resolve it after you have reported it to info@clodix.ai and given us a reasonable chance to fix it, we will refund the affected part of your subscription pro rata, or extend your subscription by the equivalent time — your choice. If we discontinue the service, we refund the unused prepaid portion without you having to ask.

This is separate from, and additional to, your statutory remedies for non-conforming digital content under the EU Digital Content Directive (2019/770), the UK Consumer Rights Act 2015 and US state law.

10. Cancelling is not the same as refunding

Cancelling stops future charges. It does not automatically refund the current period. If you want both, cancel from Settings → Plan → Manage billing and send a refund request as described below.

11. How to request a refund

Email info@clodix.ai with the subject "Refund request" and include:

• the email address on the account;
• the invoice number, or the date and amount of the charge;
• a short description of the reason.

We reply with a decision within 5 business days. Approved refunds are sent back to the original payment method within 10 business days on our side; your bank or card issuer may take several days more to show it. Refunds under section 4 are always made within 14 days of your notice, as the law requires.

12. Chargebacks

Please contact us before disputing a charge with your bank — most cases are resolved faster directly, and a chargeback typically takes far longer than a refund. Opening a chargeback while a refund request is being handled may result in suspension or termination of the account and refusal of future subscriptions. When responding to a dispute we provide the payment processor and the card issuer with the account, consent and usage records relevant to the charge.

Nothing in this section affects your right to dispute a charge you did not authorise, or your rights under section 75 of the UK Consumer Credit Act 1974 or the US Fair Credit Billing Act.

13. Currency and taxes

Refunds are issued in the original currency of the charge, US dollars (USD). We do not compensate for exchange-rate movements or for fees charged by your bank or card issuer. Where tax was charged and is refundable, it is returned with the refund.

14. Changes to this policy

We may update this policy. The version in force at the time you paid is the one that applies to that payment — a later change never reduces what you were entitled to when you bought. Material changes are announced by email or in the application.

15. Governing law and contact

This policy is governed by the laws of the Hong Kong Special Administrative Region and is subject to sections 21 and 22 of the Terms of Service, including — for users in the United States — the arbitration agreement, and, for consumers, the mandatory law of your country or state of residence.

AQPRO LIMITED

Room 511, 5/F, Ming Sang Industrial Building, 19–21 Hing Yip Street, Kwun Tong, Hong Kong

Registration number 78622410

Refunds and support: info@clodix.ai