Troubleshooting
Contact support
How to reach Clodix support, what to include so we can help faster, and where refund requests go instead.
Under Support in the sidebar there are three entries. Learning walks you through every screen of the app, with a guided tour of each. Help center opens these pages in a new tab. Get Help 24/7 is how you reach a person.
Get Help 24/7
Open Get Help 24/7 in the sidebar, under Support. The screen states a response time of 10 minutes, and gives you two ways to reach us:
- Send email — opens a new message to support@clodix.ai in your email app.
- Copy email address — copies support@clodix.ai to your clipboard, if you'd rather write from your own email client.
A real person reads and answers every message — there's no ticket number or chat widget, just email.
What to include
The faster we can picture exactly what you're seeing, the faster we can fix it. Where they apply, include:
- Your site — the URL, so we can look at the right account.
- A link to the specific article or page, if the issue is about one piece of content.
- A screenshot of what you're seeing.
- The exact error text shown on screen — copy it rather than paraphrasing; small differences in the wording point to different causes.
If the problem fits one of these more specific pages, they may get you an answer faster than waiting on a reply:
Refunds go to a different address
Support at support@clodix.ai handles how the product works. Refund requests go to info@clodix.ai instead — see Refunds for what to include and how long it takes.