Docs

Troubleshooting

Can't sign in

Why you can't sign in to Clodix, and the fix for each message you might see.

Clodix has no public sign-up — your account is created the moment you set a password after buying a plan. Most sign-in problems trace back to that one detail. See Buy a plan and sign in for how the purchase flow works.

"I paid, but I can't log in"

The most common cause: no password was ever set. Payment happens by email, before your account exists — right after checkout you land on a page to create a password, and that step is what creates the account. If you closed the tab first, your subscription is active but there's no account yet.

Fix: go to clodix.ai/login and click Email me a sign-in link, or Forgot password? — either gets you in, and you can set a real password from there.

"Wrong email or password"

Two likely causes:

  • You're signing in with a different email than the one you paid with (including a different Google account).
  • You just bought a subscription and haven't set a password yet (see above).

Fix: use the email your receipt went to. If you're not sure which one that was, Email me a sign-in link works regardless, as long as you type the right address.

Password reset and sign-in links expire after a short time. Request a fresh one from Forgot password? or Email me a sign-in link, and open it right away.

"Subscription not found"

You're signed in (or trying to sign in) with an email that has no active plan attached. Use Use another email to try the address you actually paid with, or View plans if you haven't bought one yet.

"Your payment didn't go through"

A renewal charge failed, but your subscription is still there — nothing was cancelled. Click Update payment method to fix your card in the billing portal; everything picks up where it left off.

"Too many attempts"

A short safety limit on repeated sign-in tries. Wait a moment and try again.

FAQ

Why is there no "Sign up" button on the login page?

Clodix is buy-first: the account is created when you set your password right after checkout. See Buy a plan and sign in.

I never got the "set your password" email — what now?

Check spam first. If it's genuinely missing, use Email me a sign-in link on the login page with the email you paid with — it works even without a password set yet.

I paid with the wrong email — can it be moved?

Yes — contact support with both addresses and we'll move the subscription to the one you want to use.

Still stuck?

See Contact support — include the email you paid with and what you see on screen.